Returns, Refunds, & Exchanges

It's a women's prerogative to change her mind!

Not in love? Didn't fit exactly as you hoped? That's okay, we understand! We accept online purchase returns. Please see our policies below. 

Questions? Please do not hesitate to e-mail us at info@thekimonostore.com

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. To complete your return, we require a receipt or proof of purchase along with your order number.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thekimonostore.com

Shipping
To return your product, please email info@thekimonostore.com to receive shipping details. Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.